Il Suo PrestaShop è stato hackerato?
Il Suo sito è stato compromesso e non sa più cosa fare? PrestaSecure offre un servizio di emergenza per la disinfezione dei Suoi siti PrestaShop.
Is your store showing these symptoms?
Redirects to unknown sites
Your visitors are redirected to phishing pages, ads or spam. This often happens only from search engine traffic.
"Dangerous site" warning in Google
A red screen blocks access to your site. Google detected malicious content and blacklisted your domain via Safe Browsing.
Unknown PHP files on the server
Files you didn't upload appear in /upload, /img, /modules or /cache. These are typically backdoors.
Abnormal site slowdowns
Malware consumes server resources to send spam, mine cryptocurrency or launch DDoS attacks.
Spam sent from your server
Your hosting provider reports mass email sending. Hackers use your server as a relay, risking hosting suspension.
Unknown admin accounts or modules
Admin accounts were created without your knowledge, or modules you didn't install appear in your back-office.
Come funziona?
Ci contatti
Descriva la Sua situazione tramite il nostro modulo di contatto. Rispondiamo in meno di 2 ore per le emergenze.
Diagnosi
Il nostro team analizza il Suo sito per identificare i file infetti, le backdoor e le falle sfruttate.
Pulizia
Rimozione del codice malevolo, ripristino dei file alterati e correzione delle falle di sicurezza.
Protezione
Installazione del modulo PrestaSecure per proteggere il Suo negozio da futuri attacchi.
Cosa è incluso
Scansione completa
Analisi di tutti i file della Sua installazione PrestaShop: core, moduli, temi e file caricati.
Rimozione dei malware
Pulizia di tutti i file infetti, rimozione delle backdoor, delle webshell e del codice iniettato.
Report dettagliato
Le viene fornito un report completo con l'elenco dei file trattati, le falle identificate e le raccomandazioni.
Intervento rapido
Presa in carico in meno di 2 ore. Intervento possibile in pochi minuti durante gli orari lavorativi (6:00-mezzanotte).
Why was your site hacked?
Vulnerable third-party modules
The number one cause of PrestaShop hacks. A single module with a vulnerability (SQL injection, insecure upload) is enough to compromise the entire site.
Outdated PrestaShop version
Older versions contain publicly documented vulnerabilities. Automated scanners exploit them at scale.
Weak or stolen credentials
Too-simple admin password, unsecured FTP access or phished credentials. Back-office access gives total control.
Misconfigured hosting
Overly permissive permissions (777), outdated PHP, no server firewall. Poor hosting security makes exploitation easier.
Consequences of an untreated infection
95% traffic loss
A Google-blacklisted site loses nearly all organic traffic. Every day without action = lost revenue.
Credit card data theft
Skimmers intercept your customers' card numbers in real time. Your GDPR liability is engaged.
Hosting suspension
Hosting providers suspend sites that send spam or consume excessive resources. Your store becomes inaccessible.
Destroyed reputation
Customers who see "Dangerous site" don't come back. Trust, once lost, is very hard to rebuild.
Two options to help you
One-time cleaning
Single intervention via our service mon-site-bug.fr. Ideal if you need a quick cleanup without a subscription.
Request a quoteSerenity plan
Antivirus + firewall + unlimited cleaning. Complete security insurance for your store.
Subscribe to SerenityFrequently asked questions
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How much does cleaning cost?
One-time cleaning starts at EUR 345 excl. tax via our service mon-site-bug.fr. The Serenity plan (EUR 690/year) includes unlimited cleaning plus antivirus and firewall.
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How long does the intervention take?
Most cleanups are completed in 2 to 6 hours. Complex infections can take up to 24 hours.
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Will my site be hacked again after cleaning?
We patch the exploited vulnerabilities and install the PrestaSecure module. With the Serenity plan, if your site is re-infected, we intervene again at no extra cost.
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My site is blacklisted by Google. Will cleaning fix it?
Yes. After cleaning, we guide you through requesting a review via Google Search Console. Removal typically takes 24 to 72 hours.
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What access do you need?
We need FTP or SSH access to your server and PrestaShop back-office access. You can change passwords after the intervention.
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Do you work on all PrestaShop versions?
Yes. We work on PrestaShop 1.6, 1.7, 8 and 9, including installations with third-party modules or custom themes.
PrestaShop hacked: understand, respond and protect
PrestaShop stores are prime targets for cybercriminals. Backdoor injection in modules, credit card theft via skimmers, mass spam from the server — the consequences of a hack go far beyond a simple technical inconvenience. They directly impact your revenue, reputation and customer trust.
The PrestaSecure cleaning service is performed by experts specialized in the PrestaShop ecosystem. We don't just remove infected files: we identify the attack origin, patch vulnerabilities and install lasting protection to prevent re-infection.
Whether you choose a one-time cleanup or the Serenity plan with ongoing protection, you get fast intervention (within 2 hours) and a detailed report. Don't wait: every day of infection makes the damage worse.
Non resti solo di fronte a un attacco informatico.
Il nostro team è specializzato nella sicurezza PrestaShop. Ci contatti per un intervento rapido.