Malware removal, backdoor closure, full restoration. €345 excl. tax, guaranteed response within 2 hours.
Your visitors are redirected to phishing pages, ads or spam. This often happens only from search engine traffic.
A red screen blocks access to your site. Google detected malicious content and blacklisted your domain via Safe Browsing.
Files you didn't upload appear in /upload, /img, /modules or /cache. These are typically backdoors.
Malware consumes server resources to send spam, mine cryptocurrency or launch DDoS attacks.
Your hosting provider reports mass email sending. Hackers use your server as a relay, risking hosting suspension.
Admin accounts were created without your knowledge, or modules you didn't install appear in your back-office.
Describe your situation via our contact form. We respond within 2 hours for emergencies.
Our team analyzes your site to identify infected files, backdoors and exploited vulnerabilities.
Removal of malicious code, restoration of altered files and patching of security vulnerabilities.
Installation of the PrestaSecure module to protect your store against future attacks.
Complete analysis of your PrestaShop installation: core, modules, themes and uploaded files.
Cleaning of all infected files, removal of backdoors, webshells and injected code.
A complete report listing all treated files, identified vulnerabilities and recommendations.
Handled within 2 hours. Response within minutes during business hours (6 AM to midnight).
The number one cause of PrestaShop hacks. A single module with a vulnerability (SQL injection, insecure upload) is enough to compromise the entire site.
Older versions contain publicly documented vulnerabilities. Automated scanners exploit them at scale.
Too-simple admin password, unsecured FTP access or phished credentials. Back-office access gives total control.
Overly permissive permissions (777), outdated PHP, no server firewall. Poor hosting security makes exploitation easier.
A Google-blacklisted site loses nearly all organic traffic. Every day without action = lost revenue.
Skimmers intercept your customers' card numbers in real time. Your GDPR liability is engaged.
Hosting providers suspend sites that send spam or consume excessive resources. Your store becomes inaccessible.
Customers who see "Dangerous site" don't come back. Trust, once lost, is very hard to rebuild.
Our team intervenes within 2 hours to clean your store: malware removal, backdoor closure, file restoration.
Order now See what the cleanup coversAntivirus + firewall + unlimited cleaning. Complete security insurance for your store.
Subscribe to Serenity Compare the three plansEUR 345 excl. VAT, one flat fee whatever the size of the shop. What it covers, and what it does not, is set out on our cleaning page.
Picked up within 2 hours, seven days a week from 6am to midnight. The cleanup itself usually takes 2 to 6 hours.
Change the admin, FTP and database passwords. Delete nothing and do not restore an old backup: you would wipe the traces we need to find the way in. Keep your host's logs.
Not always. If the scan turns up code stealing card numbers at checkout, we ask you to switch off ordering while we work. In other cases the shop stays online.
Yes: 1.6, 1.7, 8 and 9, including with third-party modules or a custom theme.
That is the first thing we check. The report states whether code was exfiltrating data and since when, so you can decide on notifying your data protection authority and your customers within the deadlines the GDPR sets.
PrestaShop stores are prime targets for cybercriminals. Backdoor injection in modules, credit card theft via skimmers, mass spam from the server - the consequences of a hack go far beyond a simple technical inconvenience. They directly impact your revenue, reputation and customer trust.
The PrestaSecure cleaning service is performed by experts specialized in the PrestaShop ecosystem. We don't just remove infected files: we identify the attack origin, patch vulnerabilities and install lasting protection to prevent re-infection.
Whether you choose a one-time cleanup or the Serenity plan with ongoing protection, you get fast intervention (within 2 hours) and a detailed report. Don't wait: every day of infection makes the damage worse.
Our team specializes in PrestaShop security. Contact us for a fast intervention.
