Frequently Asked Questions

PrestaSecure is compatible with PrestaShop 1.6, 1.7, 8 and 9. A dedicated module is available for each major version. The correct version is automatically detected when downloading from your customer area.

The module automatically checks for updates. When a new version is available, a banner appears in the module dashboard. You can also enable automatic updates in settings. Your configurations and scan data are preserved.

The module collects SHA-256 hashes of all your store files and sends them to our API for comparison with official PrestaShop checksums. Modified or unknown files are then deeply analyzed by our AI to detect malicious patterns (backdoors, shells, skimmers, etc.). No files are uploaded — only hashes and suspicious code snippets are transmitted.

No. The firewall analyzes incoming requests in milliseconds using a local detection rules cache. It intercepts SQL injection, XSS, path traversal and brute force attempts before they reach your application. The impact on page load time is less than 5ms per request.

For modified PrestaShop core files, the original file is restored from the official archive of your version. For malicious files (backdoors, webshells), they are deleted or quarantined. A full backup is always created before any change — you can rollback at any time.

PrestaSecure collects no personal data from your customers (names, emails, orders, payments). Only file hashes, suspicious code snippets and firewall statistics (blocked IPs, attack types) are sent to our API. Your data stays on your server.

You can click "Ignore" to mark a file as safe. It will no longer be flagged in future scans. If you encounter recurring false positives on a third-party module, contact our support — we will adjust our detection rules.

Essentials (19/mo or 199/yr): Antivirus with file scanning and automatic remediation.
Advance (29/mo or 299/yr): Antivirus + Real-time firewall with SQLi, XSS, brute force detection.
Serenity (690/yr): Antivirus + Firewall + Human cleanup by our security experts.

Yes, you can upgrade at any time from your customer area. The price difference is prorated for the remaining time on your current period. Downgrading takes effect at the next billing cycle.

You can cancel your subscription at any time from your customer area. Your protection remains active until the end of the paid period. No cancellation fees apply.

We accept credit cards (Visa, Mastercard, American Express) via Stripe with 3D Secure authentication, as well as SEPA direct debit for automatic payments. All transactions are secured and encrypted.

Your invoices are available in your customer area, "Invoices" section. You can view them online or download them as PDF. An invoice is automatically generated with each payment.

You can reach us via our contact page or from your customer area (Support section). We respond within 24 business hours in French and English.

Yes. Our experts manually intervene on your store to remove all malware, patch exploited vulnerabilities, and secure your installation. If any traces remain after our intervention, we intervene again at no additional cost.

Check our first aid guide. In short: immediately change your passwords (admin, FTP, database), enable maintenance mode, then run a PrestaSecure scan or subscribe to the Serenity plan for immediate professional cleanup.