The module watches your PrestaShop around the clock. As soon as a vulnerability comes out on one of your modules, our team applies the fix on your shop. And if you get infected anyway, we clean the shop by hand, at no extra charge.
Human monitoring and intervention for a full year.
That is €48 excl. VAT a month. For comparison, a one-off cleanup costs €345 excl. VAT.
The first two plans hand you the information. Finding the time to fix things is still on you. Serenity takes that step away.
The scan finds infected files and vulnerable modules. Fixing them is up to you.
The firewall blocks attacks while the hole is still open. You patch when you can.
We apply the fixes, update the vulnerable modules and remove the leftover directories. Nothing is left for you to do.
Six kinds of action. They are set out in a clause you can read before you subscribe.
On the PrestaShop core and on third-party modules. Plenty of vendors never ship an update, so we do not wait for one.
They are the first way in on PrestaShop. We handle it for you.
An uninstalled module often leaves its directory behind. The code stays exploitable for months. We delete it.
Quarantine, deletion or restoration, depending on the case. Your files are compared against the official archive for your PrestaShop version.
Blocked attack categories, allowed or banned IP addresses. The settings follow your shop's real traffic.
Web shells, admin accounts created behind your back, booby-trapped cron jobs, permissions to harden. An expert handles it by hand.
Four modes to pick from, in your dashboard. The change takes effect straight away.
A PrestaSecure expert approves every action before it goes out. Every shop runs on this setting today.
The safest actions run without waiting for approval. For shops that want the shortest possible time to fix.
We touch nothing. We flag what needs doing, you apply it from your back office.
No action, no suggestion. Handy during a rebuild, or while the shop is offline.
You can also turn down remote remediation altogether. The subscription carries on, with the antivirus, the firewall, priority support and human intervention on request.
We can put your files back byte for byte. Nothing we do is final.
Something off after an intervention? Tell us by email or from the dashboard, and we put it back within the window.
Your orders, your customers, your catalogue, your theme and your visual customisations: we leave them alone.
Every action shows up in your back office and on your dashboard, with its date, its origin and its result. A summary goes out every week.
No protection stops everything. If your shop is hit, our experts clean it end to end: malware removed, backdoors closed, core files restored, the entry point sealed, detailed report at the end. It is part of the subscription, as many times as needed over the twelve months.
A cleanup billed on its own: €345 excl. VAT. Serenity for the year: €575 excl. VAT. Two incidents are enough to pay the subscription back, and it also covers the antivirus, the firewall and the fixes applied all year round.
Better said upfront:
A cleanup costs us roughly a full day of expert time. Covering an unlimited number of interventions only adds up over twelve months. Billed monthly, the price would have to be far higher to absorb the risk.
Yes, at any time from your dashboard. We switch to Suggestion mode: we flag what needs doing, you decide. You can switch back whenever you want, without going through sales.
Every action is preceded by a restore point. We put things back within two business hours of you telling us, and the log shows exactly what was changed.
For routine work, no: the actions are run by the module installed on your shop. FTP or SSH access is only requested for a cleanup after an incident, and you withdraw it straight after.
As many as needed over the twelve months. We do not keep a counter.
Yes, and that is the most useful moment to subscribe: the shop is clean and we know how the attack got in, so all that is left is preventing a relapse.
Most PrestaShop security tools stop at the diagnosis. They flag a vulnerable module, a modified file, an intrusion attempt, then leave you alone with the fix. Between the day a vulnerability is published and the day automated scanners start exploiting it, there are sometimes only a few days.
Serenity removes that waiting time. Our experts apply the fixes, update vulnerable modules and remove abandoned directories, directly on your shop. Every action is preceded by a restore point and written to a log you can read. You set how much autonomy you grant us, and you change it whenever you like.
If an infection gets through anyway, human cleanup is included: malware and backdoors removed, core files restored from the official PrestaShop archive, entry point sealed, detailed report. With no cap on the number of interventions over the twelve months, and no extra invoice.
€575 excl. VAT per year, 14-day money-back guarantee, cancellable at renewal.
