PrestaShop Cleaning:
your site in expert hands
Has your store been infected? Our team of PrestaShop experts intervenes to remove malware, patch vulnerabilities and restore your site. Intervention within 2 hours.
How to know if your PrestaShop is infected
Suspicious redirects
Your visitors or yourself are redirected to unknown sites, phishing pages or ads. This often occurs only from Google (not from direct access).
Google "Dangerous site" warning
Google displays a red warning before accessing your site. Your store has been blacklisted after malicious content was detected by Google Safe Browsing.
Unknown files on the server
You discover PHP files you didn't upload, often in /upload, /img, /modules or /cache. These files are typically backdoors or webshells.
Unusual slowdowns
Your site has become abnormally slow. Malware consumes server resources (CPU, memory) to send spam, mine cryptocurrency or launch attacks.
Spam emails sent from your server
Your hosting provider reports mass email sending. Hackers use your server as a spam relay, which can lead to hosting suspension.
Back-office modifications
Unknown admin accounts have been created, modules you didn't install appear, or your settings have been changed without your intervention.
Our cleaning process
Contact and access
You provide us with server access (FTP/SSH and back-office). We begin the intervention within 2 hours of your request.
Complete backup
Before any intervention, we create a complete backup of your site (files + database). If anything goes wrong, we can restore the initial state.
Scan and identification
Full file analysis with our specialized antivirus. Identification of all infected files, backdoors, fraudulent admin accounts and malicious cron jobs.
Cleanup and patching
Removal of malicious code, restoration of altered core files, deletion of fraudulent accounts and modules, patching of exploited vulnerabilities.
Protection and report
Installation of the PrestaSecure module (antivirus + firewall) to protect your site against future attacks. A detailed report is provided with all actions taken and recommendations.
Consequences of an untreated infection
Revenue loss
A Google-blacklisted site loses an average of 95% of its organic traffic. Every day of infection is a day without sales.
Customer data theft
Skimmers steal your customers' credit card numbers in real time. Your legal liability is engaged (GDPR).
Hosting suspension
Hosting providers suspend infected sites that send spam or consume excessive resources. Your store becomes inaccessible.
Reputation damage
Customers who see "Dangerous site" in Google will never return. Trust, once lost, is hard to rebuild.
Two options for cleaning
Serenity plan
Antivirus + firewall + unlimited cleaning. Complete security insurance.
Subscribe to SerenityCleaning FAQ
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How long does a cleaning intervention take?
Most cleanups are completed in 2 to 6 hours. Complex infections (multiple backdoors, compromised database) can take up to 24 hours.
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Do you guarantee the site won't be infected again after cleaning?
We guarantee complete removal of the existing infection. To prevent re-infection, we install the PrestaSecure module (antivirus + firewall). With the Serenity plan, if your site is re-infected, we intervene again at no additional cost.
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Do you need admin access to my PrestaShop?
Yes, we need FTP or SSH access to your server, as well as PrestaShop back-office access. These credentials are used only for the intervention and you can change passwords afterward.
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My site is blacklisted by Google. Will cleaning fix it?
Yes. After cleaning, we guide you through requesting a review via Google Search Console. Blacklist removal typically takes 24 to 72 hours after Google validation.
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Why is the Serenity plan annual only?
Site cleaning is a costly service in terms of time and expertise. The annual commitment allows us to offer an accessible price (EUR 690/year) while guaranteeing unlimited service. Without this commitment, the monthly price would need to be much higher to cover the potential cost of cleaning.
Expert PrestaShop cleaning service
Every day, hundreds of PrestaShop stores are compromised. Attackers exploit vulnerabilities in third-party modules, outdated versions or weak passwords to inject malicious code, install backdoors and steal customer data.
The PrestaSecure cleaning service is performed by experts specialized in the PrestaShop ecosystem. We don't just remove infected files: we identify the root cause, patch exploited vulnerabilities and implement lasting protection.
With the Serenity plan, you get complete coverage: antivirus, collaborative firewall and unlimited cleaning for 12 months. It's the equivalent of cyber insurance for your PrestaShop store.
Don't let an infection jeopardize your business
Our team intervenes within 2 hours.